Terms of service

Welcome to the official FunnyFuzzy website!
These Terms of Use apply to all users (“you”) accessing, browsing, purchasing products, or using services via the FunnyFuzzy website (“this Website”).

Operator Information:
Entity: FUNNYFUZZY HK TECH LIMITED
Address: FLAT/RM A 12/F ZJ 300.300 LOCKHART RD, WAN CHAI, HONG KONG
Registration Number: 3321932
Contact Email: support@au.funnyfuzzy.com

1. Overview

This Website is operated by FunnyFuzzy (“we” or “us”). By accessing or using this Website, you agree to these Terms and all related policies and notices. If you do not agree, please refrain from using the Website.
Any updates to these Terms apply only to future use or transactions and will not affect orders or agreements made prior to the change. Major changes affecting consumer rights will be notified via email or prominent website notice; if you disagree, you may stop using the Website or terminate your contract.
Note: This Website is hosted on Shopify Inc., which provides technical support only. Shopify does not participate in sales or fulfillment. Your rights and obligations are governed solely by these Terms and related policies.

2. Eligibility and Prohibited Conduct

You confirm that you are of legal adult age in Australia (18 years or older). Minors may use the Website only with parental consent and supervision; legal responsibility rests with the guardian.
You agree to use the Website lawfully and in compliance with the Australian Consumer Law (ACL), the Privacy Act 1988, and other applicable laws. Prohibited conduct includes:

1. Sharing illegal, defamatory, discriminatory, violent, or pornographic content;
2. Unauthorized access to or disclosure of others’ information, phishing, or disrupting Website operations;
3. Uploading viruses or malicious code;
4. Using purchased products for illegal resale or infringement.

Violation may result in immediate termination of service and legal action.

3. General Service Rules

We may adjust service scope or suspend operations due to stock, logistics, or legal requirements, with prior notice via Website announcements. We may refuse service to users engaging in malicious behavior (e.g., repeated unjustified returns, false complaints, or abusive orders).
Personal information you provide (e.g., contact details, shipping address) may be processed and transmitted securely; we use encryption and other measures to protect your data (see our Privacy Policy). Payment information is used only for transaction verification; full payment details are not stored.
All intellectual property on this Website (text, images, trademarks, layout, etc.) belongs to us or the rightful owners. Unauthorized copying, modification, distribution, or commercial use is prohibited.

4. Accuracy of Website Information

We comply with the ACL, Competition and Consumer Act (CCA), and other regulations to ensure product information is accurate and not misleading. Product details are based on manufacturer data, third-party testing (if available), and actual inspection results. Pricing errors not caused by us will be corrected promptly. Stock levels, delivery times, and major product changes will be updated on product pages or via email.
Minor variations due to production batches, photography, or display settings (e.g., color or texture differences) are normal and do not constitute misrepresentation or defects. If you find errors or omissions, please contact us, and we will investigate promptly.

5. Pricing and Service Adjustments

Product prices are those displayed at checkout, including applicable GST. Promotions follow the rules published on the relevant pages.
If legal changes or force majeure prevent the provision of products or services:

1. Significant changes (e.g., suspension of delivery, removal of product categories) will be notified via email or website;
2. Routine service adjustments will be announced on the Website;
3. We will offer reasonable alternatives or allow order cancellation with full refund.
   We are not liable for additional compensation unless caused by our intentional or gross negligence.

6. Product Quality Guarantee

Please review product specifications, materials, and usage instructions before purchasing. All products comply with ACL consumer guarantees. If a product is defective or does not match its description, you may request repair, replacement, or a full refund within a reasonable timeframe. Durable products (e.g., furniture or pet appliances) carry a reasonable quality guarantee per our Return & Refund Policy.
Product images may differ slightly from actual items; for exact color matching, please confirm with customer service before ordering.
We are not responsible for:

1. Non-material losses due to unmet expectations;
2. Information discrepancies not attributable to us;
3. Minor batch differences that do not affect functionality.

7. Orders and Account Management

We may cancel orders due to stock shortages, data entry errors, incomplete shipping information, or suspected abuse. Cancellations caused by us will be notified within two business days; force majeure or supplier disruptions will be addressed promptly with full refunds.
We may limit purchase quantities per user for inventory and operational needs. Bulk or resale orders may be restricted.
You must provide accurate and complete information when creating accounts or placing orders and update changes promptly. We will assist with issues caused by incorrect information but cannot guarantee avoidance of all loss.
Account information is protected under our Privacy Policy. Unauthorized disclosure or misuse is prohibited.

8. Third-Party Tools and Content

This Website may link to or provide access to third-party tools and content, which are independently operated. We provide technical support only and do not guarantee accuracy or completeness.
By accessing third-party tools or links, you enter an independent legal relationship with the provider. Please review their terms and privacy policies. We may provide publicly available contact information on request.
We are not obligated to monitor third-party content but will investigate reports of illegal or infringing material within five business days and remove it if verified.

9. Feedback and Reviews

Feedback: Any suggestions, ideas, or proposals submitted to us may be used globally, non-exclusively, perpetually, and royalty-free for website operation, service improvement, and marketing. We are not obliged to keep feedback confidential or compensate submitters.
Reviews: Post genuine product reviews only. Reviews must not contain false, defamatory, infringing, or unrelated content. We may moderate, remove, or restrict reviews; you are responsible for any claims arising from your submissions.

10. Personal Information

Collection, storage, use, disclosure, and protection of personal information (name, contact, address, payment details) comply with our Privacy Policy, the Privacy Act 1988, and the Australian Privacy Principles (APPs).
You may access, correct, or delete your information via the Privacy Policy link at the bottom of the Website.

11. Errors and Omissions

Website information may contain errors or omissions due to technical issues or data delays. We correct such errors promptly. Updates to key consumer information are maintained reasonably. The update date shown only applies to specific content, not the entire Website.

12. Prohibited Uses

You may not use this Website to: conduct illegal activities, induce others to commit crimes, infringe rights, post misleading information, spread malware, collect data unlawfully, send spam, or circumvent security.
Violation may result in immediate termination and legal action.

13. Disclaimers and Limitation of Liability

The Website and all products/services are provided “as is” and “as available.” Except where legally required, we make no express or implied warranties (including merchantability, fitness for a particular purpose, durability, ownership, or non-infringement).
We may adjust, suspend, or withdraw services at any time. Major changes affecting active orders will be notified with reasonable alternatives.
Liability is limited to the maximum extent permitted by Australian law, except in cases of intentional or gross negligence.

14. Severability

If any part of these Terms is deemed invalid or unenforceable, it will be severed without affecting the validity of the remaining provisions.

15. Termination

Existing rights and obligations remain valid upon termination.
These Terms remain effective until you stop using the Website or formally notify us.
We may terminate your access for suspected violations without prior notice. You remain liable for all obligations accrued up to termination.

16. Entire Agreement and Interpretation

These Terms, together with our Privacy Policy, Return & Refund Policy, and other posted rules, constitute the complete agreement and supersede prior communications. Special rules override these Terms in case of conflict.
Interpretation follows principles of fairness, giving priority to consumer protection under Australian law. Ambiguities are resolved in line with Australian consumer law, not against the drafter.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia.
Disputes should first be addressed via customer service. Consumers may also submit complaints to the Australian Competition & Consumer Commission (ACCC) or their state/territory consumer affairs agency.

18. Customer Service

Email: support@au.funnyfuzzy.com
Response Time: Within 3 business days (Mon–Fri, 9 AM–12 PM AEDT, excluding public holidays). If no response is received, check your spam folder or resend your inquiry.